Offline-first technician app
Basements and new builds rarely have signal. Job data, checklists and photos sync in the background and conflicts resolve without the technician noticing.
Home repair marketplace
Two apps and an operations panel that connect homeowners with vetted plumbers, electricians and handymen, with booking, chat and payment in one flow.
- Sector
- Home services
- Platforms
- iOS, Android, Web admin
- Timeline
- 7 months to launch, ongoing care plan
- Squad
- Tech lead, 4 engineers, designer, QA
The brief
The client ran a successful repair business through phone calls and messengers. Dispatchers matched jobs by memory, and customers waited days for a confirmed visit.
They wanted a product that would let customers book in minutes, let technicians manage their day from a phone, and give the operations team a clear view of everything in between.
What we built
- Customer app with photo-based job requests and instant quotes
- Technician app with daily route, job checklists and offline mode
- Real-time chat between customer and technician
- In-app card payments with holds released after job sign-off
- Operations panel for dispatch, disputes and payouts
- Ratings and quality scoring for every completed job
Engineering notes
Matching engine
Jobs are offered to technicians based on skills, distance, rating and current workload, with dispatchers able to override any decision.
Payment holds
Card payments are authorised at booking and captured only after the customer confirms the job, which removed most payment disputes.
Results
- average time to confirm a booking, down from 3 days by phone
- 40 minaverage time to confirm a booking, down from 3 days by phone
- average App Store rating after six months
- 4.8average App Store rating after six months
- of bookings now made in-app instead of by phone
- 72%of bookings now made in-app instead of by phone
- time dispatchers spend on manual matching
- −60%time dispatchers spend on manual matching
Stack
- Flutter
- Node.js
- PostgreSQL
- Redis
- Stripe
- Google Maps Platform
- Firebase
Have a product in mind?
Send us a short brief, a sketch or a link to what exists today. You will get a reply from an engineer, not a salesperson.