After our build
We launched your product and you want the same team to keep it running and growing.
Launch is the start. We keep your product healthy and moving forward.
Software ages even when nobody touches it. New iOS and Android versions arrive every year, dependencies go out of date and store requirements change. A care plan keeps all of that handled, and leaves room for a steady flow of new features.
OPS
Capability 5 of 5
- Sentry
- Datadog
- Grafana
- Firebase Crashlytics
- GitHub Actions
- Dependabot
- Statuspage
What you walk away with
- 01Agreed response times for incidents and bugs
- 02Yearly OS updates and store requirement changes handled
- 03Dependencies and security patches kept current
- 04Monthly health report: crashes, performance, uptime
- 05A rolling backlog of improvements, estimated and prioritised
- 06Documentation kept up to date as the product changes
When teams call us
Orphaned software
The original developers have moved on. You need someone to take responsibility for a product that matters.
Extra hands
Your in-house team is focused on new features and needs help with maintenance, updates and support tickets.
How the work runs
| Phase | Duration | You receive |
|---|---|---|
| 1Onboarding | 1–2 weeks | Code review, access, monitoring, runbooks |
| 2Stabilise | Weeks 1–4 | Top issues fixed, updates applied |
| 3Monthly cycle | Ongoing | Maintenance, improvements, health report |
| 4Quarterly review | Every 3 months | Roadmap and plan adjustments |
Quality bar
Targets we agree before the first line of code
- Critical incidents acknowledged within one hour in business time
- New OS versions supported on release day
- No dependency more than one major version behind
- Every change goes through review and automated tests
In practice
Common questions
01Do you support products you did not build?
Yes. Onboarding starts with a code review so we know what we are taking on, and we share the findings before the plan begins.
02What happens outside business hours?
Standard plans cover business hours in Almaty time. Extended coverage for critical systems is available and priced separately.
03Can we change the plan later?
Yes. Plans can be scaled up or down each quarter as your product and priorities change.
Other capabilities
Have a product in mind?
Send us a short brief, a sketch or a link to what exists today. You will get a reply from an engineer, not a salesperson.